FAQ

Products and Purchasing

General

Is Innovation Electronics on Social Media?

Yes, follow us on LinkedIn  – We’d love to hear from you!

Making an order Online

How to order from Innovation Electronics Online

· Select the products you wish to order

1. When viewing products, if you see something you like, simply select the ‘Add to Cart’ button.

2. When you are ready to submit your order, click on the shopping cart icon, your items will be displayed.

3. Once your shopping cart is displayed, you are able to change the quantities or add and remove items if necessary.  When you are happy with your cart, input your company information and select the ‘Submit’ button.

· Order confirmation and tracking

1. You will receive an email with your invoice and tracking details for your order to track the progress of your order until it is delivered.

My Account

Forgot Password

Please make sure you are using the right username and/or email address you used when you registered. If you’ve forgotten your password, please click on the ‘Lost Password’ link, we’ll send you an email with a link to reset your password. This email may take several minutes to deliver to your inbox. Please be patient and rather not click on ‘Lost Password’ link several times as it will continue to generate new links.

Change your password

When logged in, go to ‘My Account’ and from your ‘My Account Dashboard’ click on ‘edit your password and account details’ You’ll need to enter your current password as well as the new password and confirm it. Remember to SAVE your changes.

Stock

In Stock

Items in stock will be listed as ‘in stock’.

Out of Stock

If an item is out of stock, it will indicate ‘Temporarily sold out’.

Orders

Order Tracking

Tracking my order

After successful payment you will receive an email including the information of the courier company and the details, which will allow you to track your order.

Wrong Order or Damaged/Faulty products

In the unlikely event that you haven’t received what you purchased, or if the product you purchased arrives damaged, please contact us as soon as possible, and not longer than 30 days after receipt of your order. We’ll make it a priority to correct and ensure it to be as hassle free as possible.

Step 1 – Contact

Please email sales@inno-ic.com with the following information in the email:

1. Your invoice number

2. A contact number

3. Explain the reason for the return. If the wrong parcel has been delivered please do not open the product, or tamper with its original packaging. If the product has been opened you may be liable for the purchase of the product.

4. If the product is damaged (or if the wrong product has been delivered) please could you include a photo of the product in concern, this would be helpful.

Step 2 – Collection / Return

You are, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act“) entitled to cancel the order without reason. In such an event -you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as customs fee, courier and/or shipping charges.

You will have another 30 days for delivering the product(s) to Cotton Road retail store after receiving our Email confirmation of returning the Goods. You will be liable for any consequence caused when there is any delayed delivery of the returning Goods,

Refunds may only be issued if the product(s) arrive at Innovation Electronics store in a resalable condition so please ensure care is taken when repacking the product(s).

Step 3 – Processing

Once the product(s) are received at Innovation Electronics warehouse we will process the return. This may take up to 7 days to complete. In the case of the wrong product being delivered, your correct order will be dispatched without delay.

Step 4 – Refund/Replacement

If you are eligible for a refund we will do so via EFT into an account of your choice. Please note EFT refunds may take up to 30 working days to reflect in your account

Placing an Order

Adding items to your cart

1. When viewing products, if you see something you like, simply select the ‘Add to Cart’ button.

2. When you are ready to pay for your order, click on the shopping cart icon, your items will be displayed.

3. Once your shopping cart is displayed, you are able to make adjustments to the quantities or add and remove items if necessary. Update your Cart. When you are happy with your cart, select the ‘Proceed to Check out’ button.

4. If you hadn’t already entered your shipping address to your profile, you can do so now, alternatively if you would like to ship to an alternative address than that already saved in your profile, you can also add that address now. Select your shipping method.

5. Review your order and delivery details one last time, select your payment method and agree to the Terms and conditions before clicking on the ‘Submit’ button.

Placing an Order without an account

All purchases require you to have a Innovation Electronics account, please update your details regularly, or at very least preview your details before making a purchase to ensure your delivery address is correct.

 Order Tracking

Where is my order?

When your parcel leaves from our warehouse, you will be receiving an email to notify you. Please let us know if you didn’t receive this. If you would like us to track your order for you please email us at sales@inno-ic.com

General Privacy

Website Privacy Policy for INNOVATION ELECTRONICS CO.,LTD

Privacy NOTICE

BY ACCESSING AND USING THIS WEBSITE (https://www.inno-ic.com), THE USER CONSENTS TO THE PROCESSING OF THEIR PERSONAL INFORMATION BY XIN JUN HONG ON THE BASIS SET OUT IN THIS PRIVACY NOTICE. IF THE USER DOES NOT CONSENT, THE USER MUST IMMEDIATELY STOP ACCESSING AND/OR USING THIS WEBSITE.

The layperson short version:

1. We REALLY appreciate your interest in our website and products and hope that you will find something you like and that it offers great value to you.

2. We will NEVER intentionally break the law.

3. We collect some personal information so that you can buy the products we sell.

4. We like to know a little about you so we can match the best products we have to your individual needs.

5. We’d like an opportunity to send you the odd email with updates on new products that will benefit you, we will NEVER SPAM YOU! We hate that too.

6. We will NEVER SELL ANY PERSONAL CONTACT INFORMATION you provide us EVER. Except in the odd case if we have to do a credit check and then we’d have to share your details with the bank to let us know if you have enough money to pay us for our products.

Click here to view the full version of the Innovation Electronics Privacy Policy.

Terms and Conditions

Please view our downloadable PDF for our full terms of sale here.